Privacy Policy

NPGLOBAL and ProShop Global (“we,” “us,” or “our”) respect your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us about our NPGLOBAL Electric Drum Pump, how we use it, and the choices you have.

Information We Collect

Information you give us

When you fill out our Warranty Activation Form, contact form, or request spare parts, we collect the information you provide, which may include:

• First and last name
• Country
• Amazon Order ID
• Email address
• Phone number
• The comment, question, or message you submit

Information collected automatically

Our hosting provider may automatically log standard request information when you visit the site, such as your IP address, browser type, device type, the page you came from, the pages you view, and timestamps. This is used to keep the site running and to detect abuse.

How We Use Your Information

• To activate your warranty and keep a record of registered products.
• To respond to your questions, service requests, and spare-parts requests.
• To follow up with you by email or phone in response to your submission.
• To maintain, secure, troubleshoot, and improve the website.

We do not sell your personal information. We do not share it with advertisers or data brokers.

Information Sharing

We share your information only with the service providers we use to run our website and respond to you (for example, our hosting provider and email/notification provider). These providers may only use your information to perform their services on our behalf.

We may also disclose information if required by law, valid legal process, or to protect our rights, safety, or property.

Cookies & Analytics

This website does not use third-party advertising cookies. Our hosting provider may set technically necessary cookies to deliver the site reliably. If we add analytics in the future, this section will be updated and we will tell you how to opt out.

Data Security

We take reasonable measures to protect the information we collect, including delivering the site and form submissions over HTTPS. No method of transmission over the internet can be guaranteed 100% secure, but we will notify affected users of any material breach involving their personal information as required by applicable law.

Your Choices & Rights

• You can request a copy of the personal information we hold about you.
• You can ask us to correct or delete your information.
• You can opt out of follow-up communications at any time.

To exercise these rights, email us at hello@proshopglobal.com. We will respond within a reasonable time, generally within 30 days.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right not to be discriminated against for exercising those rights.

Children’s Privacy

This site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

International Visitors

Our services are operated from the United States. If you visit our site from outside the U.S., your information will be transferred to and processed in the United States.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of the policy reflects the most recent change. Material changes will be announced on this page.

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